Penny Window

I purchased 3 windows converting 2 windows into a picture window. And 2 small windows on each side. I have a HOA, and when the guy came out to do my estimate. I told him that I want grids in the windows. Which is required by my HOA. The guy ordered me clear glass windows and installed them about 6 weeks after purchase. I called the store to let them know that the windows that was installed wasn’t the correct windows that I purchased. About 4 weeks later, Penny Window came back out to install the new windows, only to find out that the windows still wasn’t the correct windows. I called back again and the guys at office told me that due to the holidays the owners was not available and that they would call me after. To this day no one has called me nor did they apologize for ordering and installing the wrong windows. Not to mention that the install guy came into my home to install on a rainy day and attempted to step his wet boots on my blonde color carpet. I had to offer him trash bags to cover his boots. I’m so unhappy and dissatisfied with the entire deal. I will never recommend this company.

Penny Window is horrible on all levels. Do not waist your time. They came out to our home & said they will get back to us, and no return call or follow-up. I only needed a frame & not a whole window and my insurance company was paying for it. Chuck really needs to retire, he came out and never called back. I had to call them multiple times and still no response. The people answering the phone are severely confused and incoherent about what is going on. This is not how you do business, I am surprised they are still open and not closed. This was a different company years ago before the pandemic and now it is trash. I wouldn't refer anyone to Penny Window or use their cheap products you will be truly disappointed. There are other reputable companies like Window World who value new customers. This company is a disgrace to small businesses. Pay attention also to employees of the company leaving positive reviews. Pay closer attention to the unprofessional owner who hasn't responded to the negative reviews or try to have a good reputation. Instead Penny Window would rather lose customers, and put the business at risk of closing as it should be closed seriously.

I called to receive an estimate on basement window, The day scheduled, the guy called to say he was having car trouble, and couldn't make it. He asked if I want to schedule another day? He then calls back to quote the size etc. over the phone, and that he would send me an estimate. I never received the estimate. I knew when he called with an excuse that I don't want to do business with them.

This place doesn’t even deserve a star. They are rude an very much so unprofessional. My leasing company placed a order back in January for windows to be installed in the house. They never communicated with me or the leasing company to tell us that they have the windows in I had to keep calling them so they final told me in may that I’ll be receiving a phone call to set up an appointment for installation. Welp that phone never happened my leasing company had to call an they was told that now I’m looking at some time in July. I have a 2 yr old with chronic bronchitis an my mom who just moved in with me due to her recent hospital stay an is in my home on oxygen an the heat index is set at in double an triple digits this month. I wouldn’t recommend them to place windows in a casket RUN FAR AWAY FROM THIS COMPANY THEY DESERVE TO BE SHUT DOWN

They were paid for a new double hung bathroom window. Installed the wrong window. They used a slide window they already had from another client. Per conversation and told me they would return to remove . Offered me $80.00 of a $400.00 job to accept, the wrong window, btw I already had a slide window I hated. I also, kept informing installers it was the wrong window during installation. Do not use them. Runnnnn!